“What do we say when a customer or colleague says, ‘thank you’? For a long time, it was ‘you’re welcome.’ This indicates that you put in some effort and you’re willing to do it again on request. Recently ‘no problem’ has become more common. This implies that the effort could have been a huge hassle, but this time, it was okay. For people who are choosing to do the work of hospitality and connection, though, the most accurate answer might be, ‘my pleasure.’ After all, you had a choice, and you chose to do this work precisely so that it could have an impact on someone else. The story we tell ourselves about the work can be fuel for finding ways to do it better. If it’s not a pleasure, and you’re doing things like this all day, it might be a good time to find something else to do.”
Seth Godin
Thank You Quotes
“We can never handwrite the same message twice. Every crease and every accidental fold of paper serves as the most unique canvas for our words. The ink filling our inscriptions will never behave exactly the same way in a single letter written twice. The way we hold our pen may change, even if ever so slightly, from one word to the next. Each and every squiggly line is one of a kind and our longhand note may never really be replicated. This unwritten poetry that resides between the lines of our messages enhances our gift of words. If we want to make someone feel special, is there a better way than to offer them something only they will ever have?”
Kinga Lewandowska, Intelligent Change Blog
How To Write a Gratitude Letter — And Why Doing So Can Be So Impactful
Excerpt: Writing a Gratitude Letter is one of those small actions that can have a huge impact on a person—never underestimate its power. Good luck!
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