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    “How to talk to people.

    1. Listen.

    2. Look them in the eyes (I struggle here).

    3. Set your phone on silent & leave it face down on the table.

    4. Don’t make small talk (everyone knows it’s cold).

    5. Listen.

    6. Don’t agree just for the sake of agreeing.

    7. Don’t disagree just for the sake of disagreeing.

    8. Listen.

    9. Say something interesting.

    10. Leave them better than you found them.

    11. Listen.”

    Cole Schafer (January Black), One Minute, Please? (Page 39)

      “When you talk to people whose worlds are burning down you keep your voice quiet, steady, still and consistent. Your voice controls the energy in the room and in many ways it controls the emotions of the individual in front of you.”

      Eugene, via One Minute, Please? (Page 25)

        “It’s generally better to over-communicate. If you wait to reply because you don’t have an answer yet (or because you don’t want to share bad news), the other party often ends up making assumptions about what the delayed reply might mean. Silence frustrates and confuses people. Better to communicate early and often.”

        James Clear, Blog

          “False science and false religion express their dogma in highly elevated language to make simple people think that they are mysterious, important, and attractive. But this mysterious language is not a sign of wisdom. The wiser a person is, the simpler the language he uses to express his thoughts.”

          Lucy Malory, via A Calendar of Wisdom (Page 247)