“In medicine, they say that ‘accurate diagnosis is half the cure.’ Therefore, you need to ask, ‘What exactly is the problem?’ It is absolutely amazing how several people can become upset about a problem in an organization, but every one of them has a different idea or definition of the exact nature of the problem they’re facing. Your job is to achieve clarity and to get everyone to agree on the definition of the problem before you move on to the business of solving it.”

Brian Tracy, via No Excuses! (Page 204)