“Pay less attention to the words that people say and greater attention to their tone of voice, the look in their eye, their body language—all signals that might reveal a nervousness or excitement that is not expressed verbally.  If you can get people to become emotional, they will reveal a lot more.  Cutting off your interior monologue and paying deep attention, you will pick up cues from them that will register with you as feelings or sensations.  Trust these sensations—they are telling you something that you will often tend to ignore because it is not easy to verbalize.” ~ Robert Greene, Mastery