“It is up to you as the leader to make sure that your team members feel safe.  You must bend over backwards to make this happen, because team members know that their leaders are always evaluating them and they have perfectly natural fears about the outcome of those evaluations.  You must work doubly hard to help them feel safe: you must treat your team members’ questions and observations as if you love hearing each and every one of them and you must entertain their ideas and even invite them to disagree with you.  You must make it eminently clear that you want them to participate, to question, to comment, and to disagree – and you need to reinforce them when they do.”

J. Keith Murnighan, Do Nothing!